Returns + Exchanges

Online return policy:

Buyer must contact us prior to sending an item back. We hope you love your new items, but if you are unhappy in any way we will refund most  full-priced items within seven days of the date it was received. All items must be in the condition they were purchased in—unworn, unaltered, and unwashed, with all tags attached. In addition, a receipt/gift receipt must accompany all returns.  Discretion will be used to determine whether the item was worn or not. There may be a 10% restocking fee based on condition of item. We reserve the right to deny any return. Refunds will be credited to the original form of payment, minus the cost of shipping. Return shipping fees are the responsibility of the customer. 

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery. 

All sale, books, swim,vintage and workshop sales are FINAL SALE.

Please mail all returns/exchanges to:

Steller Jay
attn: Returns
232 Merrick Road
Rockville Centre, NY 11570

In store return policy:

Returns are accepted within seven days for store credit only.  Original tags must be attached and receipt must be presented at the time of return. All sale, books, swim,vintage and workshop sales are FINAL SALE.

Online exchange policy: 

We do not currently offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order. 

Please contact us with any questions / or 516 600 9319